Here's the deal - when you join the Forgeverse, we need some info to make everything work smoothly. Nothing shady, just the basics.
We're not collecting data just to hoard it. Everything we gather has a purpose - helping you get stronger and keeping our gym running smooth.
Processing payments, scheduling classes, tracking your check-ins, sending reminders about upcoming sessions. Basic operational stuff that keeps the wheels turning.
Our coaches use your fitness data to build programs that actually work for YOU. Not some cookie-cutter routine - we're talking about training that matches where you're at and where you wanna go.
Class changes, new programs, special events, nutrition tips. We'll shoot you emails or texts about stuff that matters. Don't worry - we won't spam you with nonsense.
Your health info helps us keep you safe during training. If you've got a shoulder issue, we need to know before you start throwing barbells overhead.
We analyze overall trends (not individual data) to improve our programs, figure out what's working, and keep evolving our offerings.
Real talk - we're pretty protective of your info. We don't sell your data to random companies or blast your details all over the internet. But there are a few situations where we might need to share:
Our payment processor, scheduling software, email service - basically the tools we need to run the gym. They're bound by strict confidentiality agreements and can only use your data for specific services.
If there's a medical emergency, we'll share relevant health info with first responders or your emergency contacts. Your safety trumps everything.
If we're legally required to hand over info (court order, warrant, etc.), we gotta comply. But we'll fight to protect your privacy within the bounds of the law.
If we ever sell the gym or merge with another facility (not planning on it, but you never know), your member data would transfer as part of that deal. You'd be notified first.
Yeah, we use cookies - but not the delicious kind you'd wanna eat after a killer WOD. These are tiny files that help our website remember you and work better.
Keep you logged in, remember your cart, basic functionality stuff. Can't turn these off or the site won't work properly.
Help us see which pages people visit, how long they hang around, what devices they're using. All anonymous - we can't identify individuals.
Remember your settings, language choices, that kind of thing. Makes your experience smoother on return visits.
Track whether you clicked on our ads elsewhere online. Helps us understand what marketing actually works.
Most browsers let you control cookies through settings. You can block 'em, delete 'em, or get notified when they're being used. Just heads up - blocking all cookies might break some site features.
Check your browser's help section for specific instructions on managing cookies.
You're not powerless here. Canadian privacy law gives you some solid rights when it comes to your personal data. Here's what you can do:
Wanna see what info we've got on you? Just ask. We'll send you a copy of your personal data within 30 days.
Got an old address or wrong phone number in our system? Let us know and we'll fix it right away.
Want us to erase your data? We'll do it, except for stuff we're legally required to keep (like financial records).
Don't wanna hear about new classes or special offers? Hit unsubscribe on any email or tell us directly.
Need your data in a format you can use elsewhere? We can export it for you in a readable format.
Don't like how we're using certain data? You can object and we'll review your request.
To exercise any of these rights:
Email us at info@kryndarforgeverse.info or call (604) 729-5438. We'll get back to you within 30 days.
We take security seriously around here - not just in the weight room, but with your data too. Here's how we keep your information locked down:
Keep your login credentials private, use a strong password, log out on shared devices, and let us know immediately if you think your account's been compromised.